Always Available
Support
KaChing Payments support is available 24 hours a day, 7 days a week, 365 days a year. Real engineers. Real answers.
Support Hours
We are always here when you need us
24/7/365Including weekends & public holidays
Submit a Request
How Can We Help?
Fill in the details below and a support engineer will follow up as quickly as possible — usually within minutes during business hours.
Need Immediate Help?
For urgent terminal issues or payment failures, call us directly. Our engineers answer 24/7.
Call SA: 010-900-4295 Call USA: +1 512-729-6333
FAQ
Frequently Asked Questions
Answers to the questions our merchants ask most often. Don't see yours? Call or email us — we're available 24/7.
Contact our support team and we will configure and ship your terminal pre-loaded with your merchant settings. When it arrives, simply plug it in and start accepting payments — no technical setup required on your end.
TapNGo accepts Visa, Mastercard, American Express, and Diners Club via contactless tap, chip, and swipe. It also accepts Apple Pay, Google Wallet, Samsung Pay, and KaChing Vault — covering virtually every payment method your customers carry.
Standard settlement is T+1 — funds are deposited into your account the next business day. Same-day settlement is available on request for qualifying merchants. Contact our team to find out if you qualify.
No long-term contracts. KaChing operates on month-to-month agreements. You can cancel at any time with 30 days notice. We believe merchants should stay because the product is excellent, not because they're locked in.
Contact us and we will have your branded online ordering page live in under 2 hours. We handle all the technical setup — menu loading, payment integration, and branding. Zero commission applies from the moment you go live.
KaChing Capital is a business funding solution available to KaChing merchants. Once approved, funds are deposited into your account in 3 business days. Repayment works through a fixed percentage of your daily card sales — so you pay more when business is good, and less when it's quiet. There is no compounding interest.
Always Here
Still Need Help?
Our team is available 24 hours a day, 7 days a week, 365 days a year. Call, email, or submit a support request and a real engineer will respond.